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Here’s what others are saying

Colo-I-Suva Rainforest Eco Resort (Fiji)

Starfleet energised our business and has provided us control, management tools with simple operation for staff, enabled significant growth and, combined with partner programs, connectability to the world. Their PMS has given us the ability to transform our business, enabling us to manage it as closely or as remotely as we choose on a real-time basis across the internet, and the flexibility to change our setups as and

A-line Motel in Griffith

The A-line Motel in Griffith is the ideal choice for travellers wanting the convenience of a self-contained room providing kitchenette and laundry facilities, in addition to all the standard features of a queen bed, television, dvd player, foxtel, reverse cycle heating & cooling and complimentary wi-fi.
The change from a manual system to the Starfleet bookings and room management software in 2010 was smooth. Motel owner, Jan says that the software is easy to operate, and training new staff is a breeze. “There just is no excuse for them not to pick up how to work with it”, Jan says—“and back-up from Starfleet is excellent”!

Broadbeach Holiday Apartments

Broadbeach Holiday Apartments number some sixty luxury accommodation options including hotel rooms in addition to serviced apartments. Starfleet bookings and room management software has been in use for many years. Adam, who looks after accounting speaks highly of the backup and rapid response from Starfleet. Service and the features of Starfleet are the standouts, he says.

Cape Tribulation Beach House

Set on 7 acres nestled within the heart of the Daintree Rainforest, Cape Tribulation Beach House provides 41 hotel rooms, and a variety of outdoor activities including horse rides, Great Barrier Reef excursions and walks. Starfleet bookings and room management software including POS has been in use for six years after years of manual booking and processing. Rita Hayward, group accountant, speaks highly of the service and rapid resolution of any technical issues from Starfleet staff.

Wylie Court Motor Lodge, New Zealand

Wylie Court Motor Lodge has a long established and respected reputation with business clients and tourists visiting Rotorua NZ. In mid 2015, the decision was made to evaluate various software providers as a replacement for the existing NZ PMS system which had been in place for many years. Cost was a significant instigator in evaluating a change and by moving to Starfleet we have effectively saved thousands every year.

Sharon says Starfleet was easy for the front office staff to use and is supported by a well written manual along with online and phone support, which is most reassuring in the hospitality industry. An added benefit is that the ability to handle bookings for our conference rooms is included in the price of the software.

In summary, we are pleased that we made the move to Starfleet which has proved to be reliable, easy for staff to use and cost effective.

– Sharon
Business Manager
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Ocean International, QLD

Located in sunny Mackay, Queensland, Ocean International is a 46 room hotel with 3 function rooms and a restaurant. Starfleet software has been in use for many years and the manager, Kevin Clarke, mentions as chief advantages, ease of operation and excellent technical support. Although turnover in staff is low, the ease of use of Starfleet hotel booking and reservation management systems is important when training new staff members. Kevin speaks highly of the very personal and prompt technical support given by Starfleet.

– Kevin Clarke
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Narrogin Motel, WA

The 46-room Narrogin Motel, Narrogin, is in the heart of the wheat belt region of Western Australia, 192 kilometres southeast of Perth. Proprietor and accounts manager Brian Seale acquired the motel in 2012 and a short while later had the Starfleet hotel booking and reservation management system installed. The Starfleet software includes POS features which make the business of managing the busy, licensed restaurant a breeze. An invaluable part of the Starfleet software is the accounting package, says Brian, because all that was done manually at the time of acquisition. Brian speaks highly of the very personal level of Starfleet service and ‘hand holding’ that is sometimes necessary for first time Starfleet users.

– Brian Seale
Proprietor and Accounts Manager
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Southern Cross Motor Inn, NSW

The Southern Cross Motor Inn & Tourist Park, Berridale, NSW, is in the heart of the snow country of the scenic Snowy Mountains. It is a tourist and skier paradise, set in beautiful surroundings and offering a great variety of accommodation for those seeking luxury—and for the budget conscious. There is also a powered caravan site for 50 caravans, complete with laundry and bathroom facilities. Michelle Hearn and her husband Benjamin, together with the proprietors Gary and Kerry Selman, provide the day to day management of the Southern Cross Motor Inn & Tourist Park. The Starfleet software they employ manages the extensive accommodation options as well as a 100-seat restaurant, bar-lounge and ski-hire shop. Michelle Hearn comments that she finds the Starfleet software, including POS just “great” and the backup service “excellent”!

– Michelle
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Serafino McLaren Vale, SA

Serafino Winery in the McLaren Vale is an idyllic spot for the discerning holiday maker, wine buff, gastronome, and for those who just want to be pampered in luxurious accommodation and style. Stephanie Wager is in charge of administration and has been using Starfleet software including POS for over six years to keep tabs on the cellar sales, functions, restaurant and accommodation of thirty rooms including fourteen deluxe rooms with spa. Stephanie finds that new staff readily acquire the necessary skill to work with Starfleet software and when required, backup is readily available.

– Stephanie Wager
Head of Administration
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Salaprabang and Sala Donekhone hotels (Laos)

Salaprabang and Sala Donekhone hotels have been using Starfleet since 2009 and without doubt we are absolutely happy with this hotel management software. The simplicity and user friendly are the key of the software and for this reason our reservation team was able to learn and use the system quickly and with no fuss at all. Another special point about Starfleet is its first class support services and I take my hat off for Robert Garde and his support team. Their effort, guidance and quick response are second to none. Lastly the price of the Starfleet software is very competitive and best available in the market.

– Veosy Soumpholphakdy
Managing Director
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Batu Karang Lembongan (Bali)

We have been using Starfleet now for almost 6 years and can honestly say it has been absolutely fantastic. Its simple and easy to use interfaces has allowed for reduced training time, quick adoption and really cuts out a lot of the overly complex processes found in other PMS. Key to its success has been the support service which has always been exemplary and the team at Starfleet are always willing to help and provide guidance when required. For Small to Medium sized properties that want to keep it simple and keep the price down Starfleet really is one of the best available on the market.

– Troy Sinclair
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Lochmara (NZ)

After many years of using Starfleet for our business I can highly recommend this product. The software is updated regularly and the staff are always on hand to promptly solve any tweaks we may have. This system is easy to train staff members on and the Front Office and touch screen POS software is perfect for our business.

– Louise Bright
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300 Richmond

300 Richmond is a Serviced Office facility of 86 offices in Auckland, NZ. We implemented Starfleet in November 2012 to help manage the day to day running of our business. Starfleet is able to charge our tenants internet and telephone usage to their office account daily. This has minimised a lot of manual input from staff as before we would have had to run separate reports. Staff are also able to see at a glance what offices are currently occupied and vacancies coming up. It took a bit of settling in to adapt the program to our situation but we wouldn’t go back.

– Suzanne Guerin
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The Alzburg Resort, VIC

The Alzburg Resort, close to Victoria’s Mount Buller, is a strong attraction for tourists and skiers alike. Pat Bono, Managing Director of the Alzburg Resort installed a Starfleet Property Management System in 1999 to take care of accommodation, tour operation, and bar and restaurant facilities. A smooth interface between these facets of the Alzburg Resort business was a key issue.

– Pat Bono
Managing Director
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Peppers on the Lake, NZ

Peppers on the Point-Lake Rotorua offers luxury accommodation to discerning guests in need of pampering. Andrew Martin, who manages Peppers on the Point, has an extensive background in hotel management and is no newcomer to Starfleet systems, having used the software for more than two years in a previously held function. “I looked at a range of software systems available, but Starfleet delivers what we want it to do” says Andrew.

– Andrew Martin
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